March 27, 2024

You enjoy helping parties work through their conflicts, a career as a mediator may be a great choice for you. In this role, you can utilize creativity and problem-solving skills and work collaboratively with the parties to help them reach a mutually satisfying solution. Fully understanding the mediator role can help you determine whether you have the right skills and interests. What is a mediator? A mediator is a trained professional who acts as a neutral facilitator during the mediation process. Mediation is a procedure where parties discuss disputes and the mediator—the impartial third party—helps them reach an agreeable settlement. Some common situations in which mediators play a role include: Commercial transactions Worker’s compensation Divorce Domestic relations Labor or community relations Legal depositions or settlements Other matters that do not require complex procedural issues Mediator roles The role of the mediator is to bridge the interests of two opposing parties by defining their issues and eliminating obstacles to communication. They guide the conversation and the process to minimize or eliminate confrontation and ill will. They will seek concessions from each party to identify the middle ground and provide steps for each party to follow to enact a reasonable solution. The daily duties, roles and responsibilities of a mediator include: Convener: A convener helps the two parties to arrange for the meeting to happen and helps determine factors such as the time, location and involved parties. Educator: The mediator educates the involved parties about the process, other alternatives for resolving the conflict, issues that are usually addressed during the mediation process, court standards, research and principles that may be considered. Facilitator of communication: As a neutral third party, the mediator is present to ensure each party is fully heard during mediation by facilitating communication and ensuring proper language, behavior and listening. Translator: In some cases, the mediator may help to increase understanding by rephrasing or translating communication so it is better received and more accurately presented. Clarifier: The mediator confirms that everyone sitting at the mediation table fully understands one another by clarifying through repetition or summarization. Process advisor: They act as an advisor, suggesting procedures for moving forward with mediation discussions. This can include consulting with legal counsel or outside experts. Angel of realities: The mediator may exercise the right to question the practicality of solutions and whether they are consistent with the goals and interests that the parties expressed when beginning the mediation process. Catalyst: To help the parties reach a more rapid agreement, the mediator can suggest different resolution options, stimulate new perspectives or offer reference points to consider. Detail person: The mediator keeps track of necessary information and writes up the final agreement after the parties reach a resolution. Mediation steps 1. Introductory remarks When all parties are present, the mediator makes introductions. When everyone is ready and comfortable, the mediator gives an opening statement and outlines the role of the involved parties and their role as a neutral third party. They then use this time to explain the protocol for mediation to the parties and set the time frame. These opening remarks help the mediation process run smoothly. Some mediators also confirm the case data if briefs have been submitted in advance and may comment on what they believe to be the primary issue.Related: How To Become an Arbitrator 2. Statement of the problem After opening remarks, the mediator allows each party to fully share their side of the story without interruption. This allows each party to share the issue from their perspective and allows the mediator to gauge the emotional state of each party. If the parties have their lawyers present, they may give the initial statement. However, the mediator also asks the client to make a statement for themselves.Related: How To Become a Family Mediator in 6 Steps (With Tips) 3. Gathering of information During this stage, the mediator asks open-ended questions and repeats back key ideas and frequently summarizes statements. This style of information gathering ensures clarity and also helps build rapport with the parties. The mediator may also take notes or record information for future reference and accuracy. 4. Identification of the problems Ultimately, the mediator’s goal is to identify what the issue is, and in cases with multiple, which issues can be settled first or at all. This can occur throughout the prior two stages as well. They may use follow-up questions, outside sources and professional knowledge to prioritize and evaluate issues during this step.Related: Arbitrator Versus Mediator: What’s the Difference? 5. Bargaining and idea generation In this stage, the mediator may propose a brainstorming session to identify several potential solutions. The mediator may also suggest a private caucus. This allows each party to meet privately with the mediator to discuss the strengths and weaknesses of each position. Each party enters a separate room and the mediator goes between the two rooms to discuss the problem and exchange offers. The mediator continues this process as needed during the time allotted and uses advanced conflict resolution skills to facilitate a positive solution for all parties. 6. Resolution When the parties come to an agreement, the mediator typically puts the provisions in writing and asks each party to sign that they agree. If the parties cannot reach an agreement during the designated amount of time, the mediator may help them determine whether negotiations should continue over the phone or whether to meet again at a later date for additional intervention. If the parties agree to meet again, the mediator may repeat the mediation process at the next meeting to identify further issues and attempt additional resolutions. 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The term commerce refers to the trading of goods and/or services. E-commerce is a modern-day invention that facilitates the trading of goods and/or services through electronic means, or more precisely, the internet.  The Types he following are the different types of e-commerce platforms: Business-to-Business (B2B) Business-to-Consumer (B2C) Consumer-to-Consumer (C2C) Consumer-to-Business (C2B) Business-to-Administration (B2A) Consumer-to-Administration (C2A) Business-to-Business (B2B) A B2B model of business involves the conduct of trade between two or more businesses/companies. The channels of such trade generally include conventional wholesalers and producers who are dealing with retailers. Business-to-Consumer (B2C) Business-to-Consumer model of business deals with the retail aspects of e-commerce, i.e. the sale of goods and/or services to the end consumer through digital means. The facility, which has taken the business world by storm, enables the consumer to have a detailed look at their proposed procurements before placing an order. After the placement of such orders, the company/agent receiving the order will then deliver the same to the consumer in a convenient time-span. Some of the businesses operating in this channel include well-known players like Amazon, Flipkart, etc. Consumer-to-Consumer (C2C) This business model is leveraged by a consumer for selling used goods and/or services to other consumers through the digital medium. The transactions here are pursued through a platform provided by a third party, the likes of which include OLX, Quickr, etc. Consumer-to-Business (C2B) A C2B model is the exact reversal of a B2C model. While the latter is serviced to the consumer by a business, the C2B model provides the end consumers with an opportunity to sell their products/services to companies. The method is popular in crowdsourcing based projects, the nature of which typically includes logo designing, sale of royalty-free photographs/media/design elements, and so on and so forth. Business-to-Administration (B2A) This model enables online dealings between companies and public administration, i.e. the Government by enabling the exchange of information through central websites. It provides businesses with a platform to bid on government opportunities such as auctions, tenders, application submission, etc. The scope of this model is now enhanced, thanks to the investments made towards e-government. Consumer-to-Administration (C2A) The C2A platform is meant for consumers, who may use it for requesting information or posting feedbacks concerning public sectors directly to the government authorities/administration. Its areas of applicability include: The dissemination of information. Distance learning. Remittance of statutory payments. Filing of tax returns. Seeking appointments, information about illnesses, payment of health services, etc. Why E-Commerce? E-commerce bridges the gap between local sellers and global audiences, thereby helping them in widening their reach across the global market segment without making further investments. The consumers are provided with a gamut of options for procurements. It facilitates the round-the-clock conduct of trade. FAQs What is e-commerce? E-commerce, short for electronic commerce, refers to the buying and selling of goods or services over the internet or other electronic networks. It encompasses a wide range of transactions conducted online, from online retail (e-tail) to business-to-business (B2B) sales. What are the differences between the types of e-commerce? The main differences between the types of e-commerce lie in the nature of the parties involved in the transactions (businesses, consumers, or government), the direction of the transactions (e.g., business-to-consumer vs. consumer-to-business), and the types of goods or services being exchanged. 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