RERA Uttar Pradesh

UP RERA Streamlines Complaint Process: Faster Resolutions for Homebuyers in Uttar Pradesh

Struggling with a delayed property project in Uttar Pradesh? The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has good news! They’ve implemented a pre-hearing complaint scrutiny system aimed at swiftly resolving your grievances.

What’s Changed?

Simplified and Comprehensive Filing: UP RERA’s revised Standard Operating Procedures (SOPs) from December 2023 make filing complaints online easier and more comprehensive.
User-Friendly Portal: Starting January 15, 2024, the revamped system on the UP RERA portal aims for faster listing and resolution of complaints.

The New Process:

Initial Scrutiny: UP RERA’s legal team checks your complaint and attachments for accuracy against your builder-buyer agreement or allotment letter.
Document Verification: Ensure you submit clear copies of booking applications, allotment letters, receipts, bank statements, and loan sanction letters.
Objection & Rectification: Within seven days, RERA will notify you of any missing or unclear documents. You have 15 days to rectify them, with a reminder after 15 days if rectification remains incomplete.
Fit-for-Hearing: After rectifying objections, your complaint is marked “Fit-for-Hearing” and sent to the relevant Bench for faster resolution.

Benefits for Homebuyers:

No Lawyer Dependence: File complaints effortlessly on your own.
Save Time & Energy: Submit all documents upfront, avoiding future back-and-forth.
Speedy Grievance Redressal: Get quicker resolution without missing the chance for swift action.

UP RERA Chairman’s Message:

Sanjay Bhoosreddy, Chairman of UP RERA, emphasizes the new system’s benefits for consumers. He encourages individuals to use the updated SOPs when filing complaints, ensuring accurate documentation and expedited processing.

Stay Informed:

Visit the UP RERA website for the latest SOPs and information on filing complaints. This streamlined process empowers homebuyers in Uttar Pradesh to seek quicker and more efficient resolutions for their grievances.

Remember: By understanding the new system and filing your complaint accurately, you can get closer to resolving your property-related issues in Uttar Pradesh.

Our Services of RERA Uttar Pradesh

Mobile: 9971782649
Email: [email protected]

Project Registration

All commercial and residential real estate projects including plotted and group housing projects in entire Uttar Pradesh.
Agent Registration

Registration of Real Estate Property Dealers and Agent under RERA Uttar Pradesh.
Filing of Compliants

Filing complaints against builders/promoters on behalf of a buyer/stakeholder
RERA Compliances

Filing of form R1, R2 and R3. CA Certification, Annual auditing and annual RERA Compliance.
RERA complaint cases

Representation of promoters and projects before RERA Authority for complaints filed against them.

Introduction

The Real Estate (Regulation and Development) Act, 2016 was brought into effect by Govt. of India on 01.05.2016.

The Real Estate (Regulation and Development) Act, 2016 is an Act of the Parliament of India which seeks to protect home-buyers as well as help boost investments in the real estate industry. The Act came into force from 1 May 2016.

The Purpose of this Act is :

To establish the Real Estate Regulatory Authority for regulation and promotion of the Real Estate sector.
To ensure transparency in projects.
To protect the interest of consumers in the Real Estate Sector and to establish an adjudicating mechanism for speedy dispute redressal.
To provide proper information about the Builder.
Provide recommendations to appropriate Government on in matters relating to the development & promotion of real estate sector.

The key components of Real Estate (Regulation and Development) Act, 2016 are as follows:

What is the purpose of RERA Uttar Pradesh ?

RERA Uttar Pradesh is a regulatory body for real estate projects and agents in Uttar Pradesh and has the following duties:

to act as a Regulatory Authority for regulation and promotion of the real estate sector in Uttar Pradesh and
to ensure sale of plot, apartment or building, as the case may be, or sale of real estate project, in an efficient and transparent manner and
to protect the interest of consumers in the real estate sector and
to establish an adjudicating mechanism for speedy dispute redressal and also
to establish the Appellate Tribunal to hear appeals from the decisions, directions or orders of the Real Estate Regulatory Authority and the adjudicating officer and for matters connected therewith or incidental thereto.

Real Estate Appellate Tribunal in Uttar Pradesh

The State Government is required also to establish Appellate Tribunal to hear appeals from the decisions, directions or orders of the Real Estate Regulatory Authority and Adjudicating Officer. Any person aggrieved by any direction or decision or order made by the Authority or by an adjudicating officer may file an appeal before the Appellate Tribunal and the appeal shall be dealt with by it as expeditiously as possible and endeavour shall be made by it to dispose of the appeal within a period of sixty days.

Real Estate Projects Registration under RERA Uttar Pradesh

All commercial and residential real estate projects will have to register except in projects where

area of land proposed to be developed does not exceed five hundred square meters
number of apartments proposed to be developed does not exceed eight inclusive of all phases
promoter has received completion certificate for a real estate project prior to commencement of this Act
for the purpose of renovation or repair or re-development which does not involve marketing, advertising selling or new allotment of any apartment, plot or building, as the case may be, under the real estate project

No promoter shall advertise, market, book, sell or offer for sale, or invite persons to purchase in any manner any plot, apartment or building, as the case may be, in any real estate project or part of it, in any planning area within Uttar Pradesh, without registering the real estate project with the Uttar Pradesh Real Estate Regulatory Authority. Promoter of ongoing real estate projects, in which all buildings as per sanctioned plan have not completed, shall also be required to be registered for such phase of the project.

If any promoter fails to register as per Act, he shall be liable to a penalty which may extend up to ten percent of the estimated cost of the real estate project. On continued violation, he shall be punishable with imprisonment for a term which may extend up to three years or with fine which may extend up to a further ten percent of the estimated cost of the real estate project, or with both.

Apart from RERA Registration, the promoters shall be required to provide quarterly updates on the status of the project to the Authority.

Real Estate Agents Registration under RERA Uttar Pradesh

All Real Estate Agents should register under this Act with the help of any CA in Uttar Pradesh. No real estate agent shall facilitate the sale or purchase of or act on behalf of any person to facilitate the sale or purchase of any plot, apartment or building, as the case may be, in a real estate project or part of it, without obtaining registration under this section.

If any real estate agent fails to register, he shall be liable to a penalty of ten thousand rupees for every day during which such default continues, which may cumulatively extend up to five percent of the cost of plot, apartment or buildings, as the case may be, of the real estate project, for which the sale or purchase has been facilitated

Filing of complaints under RERA Uttar Pradesh

Any aggrieved person may file a complaint with Uttar Pradesh RERA or the Adjudicating Officer, as the case may be, with respect to any registered real estate project, for any violation or contravention of the provisions of this Act or the rules and regulations made there under. The Authority shall establish an adjudicating mechanism for speedy redressal of such complaints.

Any person aggrieved by any direction or decision or order made by Uttar Pradesh RERA or by an Adjudicating Officer may file an appeal before the Appellate Tribunal

Any person aggrieved by any decision or order of the Appellate Tribunal, may file an appeal to the High Court

Financial Discipline

The Act strives to ensure greater financial discipline in the real estate sector. Some of its provisions are as follows:

A promoter shall not accept more than ten per cent of the cost of the apartment, plot, or building as the case may be, as an advance payment or an application fee, from a person without first entering into a written agreement for sale (in prescribed Form-G) with such person and register the said agreement for sale
Seventy per cent of the amounts realized for the real estate project from the allottees, from time to time, shall be deposited in a separate account to be maintained in a scheduled bank to cover the cost of construction and the land cost and shall be used only for that purpose
Withdrawal from such accounts shall be in proportion to the percentage of completion of the project, which shall be certified by an engineer, an architect and a chartered accountant in practice.
Promoter to compensate buyer for any false or incorrect statement with full refund of property cost with interest
Project Accounts to be Audited / FY. Copy to be submitted to Uttar Pradesh RERA
Provision for Uttar Pradesh RERA to freeze project bank account upon non-compliance
Provisions for stronger financial penalties for non-compliances of Real Estate Regulatory Authority.

Transparency

The Act shall drive great transparency in the real estate sector as follows:

Details of all the Registered Projects shall be available online for citizens including:
- sanctioned plans, layout plans, along with specifications, approved by the competent authority
- Proposed Plan, Proposed Layout Plan of the whole project and Floor Space Index proposed to be consumed in the whole project, as proposed by the promoter
- Proposed Number of building(s) or wing(s) to be constructed and sanctioned number of the building(s) or wing(s).
- the stage wise time schedule of completion of the project, including the provisions for civic infrastructure like water, sanitation and electricity.
- quarterly update of the list of number and types of apartments or plots, as the case may be, booked
- quarterly update of the list of number of covered parking, garages booked;
- quarterly update of the list of approvals taken and the approvals which are pending subsequent to commencement certificate;
- quarterly update of the status of the project; and
- such other information and documents as may be specified by the regulations made by Uttar Pradesh RERA.
The advertisement or prospectus issued or published by the promoter shall mention prominently the website address of Uttar Pradesh RERA, wherein all details of the registered project have been entered and include the registration number obtained from the Authority

Citizen Centricity

Citizens shall be able to view, on Uttar Pradesh RERA website, all disclosures pertaining to registered projects. This shall enable data driven informed decision making.
Promoter cannot make any additions and alterations in the sanctioned plans, layout plans and specifications and the nature of fixtures, fittings and amenities etc. without the previous consent of at least two-thirds of the allottees, other than the promoter, who have agreed to take apartments in such building.
If the promoter fails to complete or is unable to give possession of an apartment, plot or building, in accordance with the terms of the agreement for sale, he shall be liable to pay interest for every month of delay. Further, in case the allottee wishes to withdraw from the project, without prejudice to any other remedy available, to return the amount received by him with interest
Promoter to enable formation of Legal Entity like Cooperative Society, Company, Association, Federation etc. within three months from the date on which sixty per cent of the total number of Purchasers in such a building or a wing, have booked their apartment.
Promoter shall execute a registered conveyance deed in favour of the allottee within three months from date of issue of occupancy certificate or sixty per cent of the total number of Purchasers in such a building or a wing, have paid the full consideration to the promoter, whichever is earlier.

Refund by RERA Uttar Pradesh

In case a promoter applies for withdrawal of application of the Project before the expiry of the period of thirty days, registration fee to the extent of 5% paid or Rs. 25,000/- whichever is more shall be retained by the Authority and the remaining amount shall be refunded .Similarly in case of rejection of application for, registration of a Project or registration of a Real Estate Agent or extension of registration of a Project or renewal of registration of Real Estate Agent, registration fee to the extent of 5% paid shall be retained by the Authority and the remaining amount shall be refunded.
Real Estate (Regulation and Development) Act 2016 is a step towards reforming the real estate sector in India, encouraging greater transparency, citizen centricity, accountability and financial discipline.

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