Section 17 – THE CONSUMER PROTECTION ACT, 2019

Subject to the other provisions of this Act, the
State Commission shall have jurisdiction—
(a) to entertain—
(i) complaints where the value of the goods or services and compensation, if any, claimed
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[exceeds rupees twenty lakhs but does not exceed rupees one crore]; and
(ii) appeals against the orders of any District Forum within the State; and
(b) to call for the records and pass appropriate orders in any consumer dispute which is pending
before or has been decided by any District Forum within the State, where it appears to the State
Commission that such District Forum has exercised a jurisdiction not vested in it by law, or has failed
to exercise a jurisdiction so vested or has acted in exercise of its jurisdiction illegally or with material
irregularity.
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[(2) A complaint shall be instituted in a State Commission within the limits of whose jurisdiction,—
(a) the opposite party or each of the opposite parties, where there are more than one, at the time
of the institution of the complaint, actually and voluntarily resides or carries on business or has a
branch office or personally works for gain; or
(b) any of the opposite parties, where there are more than one, at the time of the institution of the
complaint, actually and voluntarily resides, or carries on business or has a branch office or personally
works for gain, provided that in such case either the permission of the State Commission is given or
the opposite parties who do not reside or carry on business or have a branch office or personally
works for gain, as the case may be, acquiesce in such institution; or

1. The brackets and words “(including tenure of office)” omitted by Act 50 of 1993, s. 13 (w.e.f. 18-6-1993).
2. Ins. by Act 62 of 2002, s. 12 (w.e.f. 15-3-2003).
3. Subs. by s. 12, ibid., for sub-sections (3) and (4) (w.e.f. 15-3-2003).
4. S. 17 renumbered as sub-section (1) thereof by s. 13, ibid (w.e.f. 15-3-2003).
5. Subs. by s. 13, ibid., for “exceeds rupees five lakhs but does not exceed rupees twenty lakhs” (w.e.f. 15-3-2003).
6. Ins. by s. 13, ibid. (w.e.f. 15-3-2003).
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(c) the cause of action, wholly or in part, arises.]