Section 65 – THE CONSUMER PROTECTION ACT, 2019

(1) All notices, required by this Act to be served, shall be served by
delivering or transmitting a copy thereof by registered post acknowledgment due addressed to opposite
party against whom complaint is made or to the complainant by speed post or by such courier service,
approved by the District Commission, the State Commission or the National Commission, as the case
may be, or by any other mode of transmission of documents including electronic means.
(2) Without prejudice to the provisions contained in sub-section (1), the notice required by this Act
may be served on an electronic service provider at the address provided by it on the electronic platform
from where it provides its services as such and for this purpose, the electronic service provider shall
designate a nodal officer to accept and process such notices.
(3) When an acknowledgment or any other receipt purporting to be signed by the opposite party or his
agent or, as the case may be, by the complainant is received by the District Commission, the State
Commission or the National Commission, as the case may be, or postal article containing the notice is
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received back by such District Commission, State Commission or the National Commission, with an
endorsement purporting to have been made by a postal employee or by any person authorised by the
courier service to the effect that the opposite party or his agent or complainant had refused to take
delivery of the postal article containing the notice or had refused to accept the notice by any other means
specified in sub-section (1) when tendered or transmitted to him, the District Commission or the State
Commission or the National Commission, as the