THE CONSUMER PROTECTION ACT, 2019

Section 77 – THE CONSUMER PROTECTION ACT, 2019

Duty of mediator to disclose certain facts —It shall be the duty of the mediator to disclose—(a) any personal, professional or financial interest in the outcome of the consumer dispute;(b) the circumstances which may give rise to a justifiable doubt as to his independence orimpartiality; and(c) such other facts as may be specified by regulations […]

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Section 76 – THE CONSUMER PROTECTION ACT, 2019

Nomination of mediators from panel The District Commission, the State Commission or theNational Commission shall, while nominating any person from the panel of mediators referred to insection 75, consider his suitability for resolving the consumer dispute involved.77. Duty of mediator to disclose certain facts.—It shall be the duty of the med Practice area’s of B

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Section 75 – THE CONSUMER PROTECTION ACT, 2019

Empanelment of mediators —(1) For the purpose of mediation, the National Commission or theState Commission or the District Commission, as the case may be, shall prepare a panel of the mediatorsto be maintained by the consumer mediation cell attached to it, on the recommendation of a selectioncommittee consisting of the President and a member of

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Section 74 – THE CONSUMER PROTECTION ACT, 2019

Establishment of consumer mediation cell (1) The State Government shall establish, bynotification, a consumer mediation cell to be attached to each of the District Commissions and the StateCommissions of that State.(2) The Central Government shall establish, by notification, a consumer mediation cell to be attachedto the National Commission and each of the regional Benches.(3) A

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Section 73 – THE CONSUMER PROTECTION ACT, 2019

Appeal against order passed under section 72 (1) Notwithstanding anything contained in theCode of Criminal Procedure, 1973 (2 of 1974), where an order is passed under sub-section (1) of section72, an appeal shall lie, both on facts and on law from—(a) the order made by the District Commission to the State Commission;(b) the order made

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Section 72 – THE CONSUMER PROTECTION ACT, 2019

Penalty for non-compliance of order —(1) Whoever fails to comply with any order made by theDistrict Commission or the State Commission or the National Commission, as the case may be, shall bepunishable with imprisonment for a term which shall not be less than one month, but which may extend tothree years, or with fine, which

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Section 70 – THE CONSUMER PROTECTION ACT, 2019

Administrative control (1) The National Commission shall have the authority to lay downsuch adequate standards in consultation with the Central Government from time to time, for betterprotection of the interests of consumers and for that purpose, shall have administrative control over all theState Commissions in the following matters, namely:—(a) monitoring performance of the State Commissions

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Section 69 – THE CONSUMER PROTECTION ACT, 2019

Limitation period —(1) The District Commission, the State Commission or the NationalCommission shall not admit a complaint unless it is filed within two years from the date on which thecause of action has arisen.(2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after theperiod specified in sub-section (1), if the complainant satisfies

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