The Ministry of Civil Aviation is adding a Digital experience for Air Travelers through DigiYatra Platform. The ‘DigiYatra‘ is an industry-led initiative coordinated by the Ministry in line with the Prime Minister Shri Narendra Modi’s Digital India’s vision to transform the nation into a digitally empowered society.
Digi Yatra – Digital processing of passengers at the airports. Passengers will be automatically processed based on facial recognition system at check points like; Entry point check, Entry into Security Check, Aircraft Boarding, Digi Yatra will facilitate paperless travel and avoid identity check at multiple points.
Key Features of DigiYatra
- Plan the trips efficiently by finding price trends and estimate future airfares at the time of booking tickets.
- Aadhaar can be linked (optional) to airlines and other ecosystem players while looking for the faster airport entry and automated check-ins that do not require any paper-based interventions.
- Walk-through security scanners are quickly owing to the advanced biometric security solutions.
- Receive important information concerning various facilities, airline timings, protocols, queue lengths at airports etc.
- Engage in the customised digital offerings at the experience zones.
- Get real-time information about the congestion and delays to have higher visibility on the next step of the journey.
- Conveniently navigate through the airport terminal using digital guidance systems, augmented reality apps and interactive kiosks
- Stay connected during the flights and indulge in immersive experiences. Also, passengers can book in-flight services and destination based offerings digitally.
- Get a prompt when the luggage reaches the baggage claim belt.
- The passengers can also submit grievances, share experiences and provide feedback.
Who were the first onboarders? Namma Bengaluru: The first phase of a curb-to-gate biometric system has been implemented at Kempegowda International Airport in Bengaluru (BLR) under the Digi Yatra Seamless Flow initiative. Program kicked off July-2019
Which airline stepped forward to showcase the technology? TATA SIA – Vistara Airlines
What is the Technology Used behind Digi Yatra? Vision-Box was selected by BLR airport to deliver a rusted biometric platform that enables a digital friction-less experience, resembling ‘a walk in the park’. Vision-Box says its Orchestra platform runs Seamless Flow operations around the world, in accord with IATA’s One ID concept. It combines Identity Management as a Service features, certified Common-Use connectors, tier one biometric algorithms, artificial intelligence and deep learning, and user experience and human-to-machine interfaces and provides digital friction-less experience, resembling ‘a walk in the park’.
Procedure of Digital Boarding
Get Digi Yatra ID
Under the Digi Yatra, the passenger can get a Digi Yatra ID by providing minimum details such as name, e-mail address, mobile number and details of one approved Identity proof where the Aadhaar proof is not mandatory. This DigiYatra ID will be sent to the passengers while booking a ticket. The airlines will give the passenger data and DigiYatra ID with the departure airport.
Aadhaar Based verification
In case a traveller opted for the Aadhaar based verification, the identity will be validated online. On successful verification, the facial biometric will be captured and saved in the Digi Yatra ID profile of the traveller. In case the traveller has chosen a different identity for creating Digi Yatra ID, then the verification will be done manually by the Security individual, and facial biometric will be captured and saved in the Digi Yatra ID profile. By this process, the registration is complete.
Successful Registration
When the DigiYatra successfully registered passenger can go directly to the entry point that is E-Gate of the airport and scan the QR code/barcode of the air ticket or Boarding pass while a camera will capture the face for matching with the DigiYatra ID Photo. On successful verification of the flying details and facial matching, the E-Gate will open.
Acknowledgement Token
Now, the system will also generate an acknowledgement token in the system comparing the face of the traveller with PNR of the ticket, so that at subsequent check points the ticket details will be available on face recognition.
Face Recognition
At Self Bag Drop counter or check-in counter, the traveller will be recognised by face, and there is no need to give any document or ID proofs for this process. The traveller will gain entry to the security check
Advantages of Digiyatra
- The airport check-in and boarding time would halve by the end of the year.
- Digiyatra, a technology-based initiative which will enable a passenger to opt for paper-free travel, that will aid swift entry at the airport and also automated check-ins.
- The Unquie Identification Authority (UID) linked with the flight tickets will act as a digital boarding pass, and the same can be used through smartphones at all the points at an airport.
- This initiative that aims to shorten the queues at the entry points, boarding areas, sub-security checks and also during exit.
- This high-tech feature will be optional. The travellers will continue to have the various options of travelling the traditional way by manually collecting boarding pass at the airline counter at the airport.
- The time for the passenger to avail the Digiyatra will be ranging between 10 to 15 minutes versus the 20 to 30 minutes of the manual check-in method.
- The identification feature also improves the security system at airports during air travel. At present, the identification is needed only at the time of entering the airport and not for the booking process.
- This will also help in executing the proposed no-fly list on unruly travellers of the Aviation Ministry as that will help in the tracking process.
- The aviation ministry that conducts extensive consultations that is mainly to ensure the comprehensive traveller convenience, coverage and privacy through a stringent data protection mechanism.
- The data-sharing protocol that will also be among the travel portals, security agencies and also at various concessionaires like parking and transportation providers, thus support in the seamless flying.
- The burden on CISF security personnel will be reduced those who are have been engaged in keeping the airport premises safe and conducting the checks at various levels will
- The MoCA assured that all the metro city airports would be within the preview of Digiyatra by the end of this year 201 9 as many Indian airports are set to go forward with it as they have been undertaking this on a pilot basis.
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