RBI (Reserve Bank of India) is the central banking institution that controls the monetary policy of the Indian rupee. To understand the functioning of India’s apex banking institution,ongoing advancement in time and technology, there are several banks in India that come up with new innovative baking products to ensure the convenience of their customers. However, there can be circumstances when you may have a few queries reading banking issues for which you would need to contact the bank.
Therefore, you must make sure to have the contact details of your respective banks. Nevertheless, the Reserve Bank of India (RBI) is the central bank of the country and is the regulatory body of the entire banking system of India.
How to Reach RBI Customer Care?
If you are wondering how you complain to the RBI 24×7, you should make sure that you know how you can reach the RBI customer care to resolve your queries as soon as possible.
Any citizen of India having any complaints or grievances against any of the departments of RBI can mail crpc@rbi.org.in where their complaint shall be filed.
They can contact the officer in charge of the RBI customer care centres in their respective states as given below:
| Sl no. | State | Address and Contact Details of The Officer-In-Charge Consumer Education and Protection Cell |
| 1. | Agartala | Reserve Bank of India Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071 |
| 2. | Ahmedabad | Reserve Bank of India 3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955 |
| 3. | Aizawl | Reserve Bank of India 3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442 |
| 4. | Belapur | 2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai – 400 614 Telephone: 022- 27578004 |
| 5. | Bengaluru | Reserve Bank of India 10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397 |
| 6. | Bhopal | Reserve Bank of India Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592 |
| 7. | Bhubaneswar | Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074 |
| 8. | Chandigarh | Reserve Bank of India Central Vista, Sector 17 Chandigarh – 160 017 Telephone: 0172-2780180 |
| 9. | Chennai | Reserve Bank of India Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910 |
| 10. | Dehradun | Reserve Bank of India 74/1, Rajpur Road GMVN Building Dehradun – 248 001 Telephone: 0135-2740140 |
| 11. | Gangtok | Reserve Bank of India Tseyang Dzong Building, Amdo Golai NH-10, P.O. – Tadong Gangtok -737 102 Tel. No. 03592-281117 |
| 12. | Guwahati | Reserve Bank of India Pan Bazaar, Station Road Guwahati – 781 001 Telephone: 0361-2636559 |
| 13. | Hyderabad | Reserve Bank of India 6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016 |
| 14. | Imphal | Reserve Bank of India Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819 |
| 15. | Jaipur | Reserve Bank of India Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948 |
| 16. | Jammu | Reserve Bank of India Rail Head Complex Jammu – 180 012 Telephone: 0191-2479472 |
| 17. | Kanpur | Reserve Bank of India M.G Road Kanpur – 208 001 Telephone: 0512-2332938 |
| 18. | Kochi | Reserve Bank of India Ernakulam North Kochi – 682 018 Tel. No. 0484-2402468 |
| 19. | Kolkata | Reserve Bank of India 15, Netaji Subhas Road Kolkata – 700 001 Telephone: 033-22130026 |
| 20. | Lucknow | Reserve Bank of India 8-9, Vipin Khand, Gomti Nagar Lucknow – 226 010 Telephone: 0522-2307948 |
| 21. | Mumbai | Reserve Bank of India Main Building Mumbai Regional Office, Fort Mumbai – 400 001 Telephone: 022- 22603644 |
| 22. | Nagpur | Reserve Bank of India Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur – 440 001 Telephone: 0712-2806326 |
| 23. | New Delhi | Reserve Bank of India 6, Sansad Marg New Delhi – 110 001 Telephone: 011-23325247 |
| 24. | Panaji | Reserve Bank of India 7th Floor, Gera Imperium-II Patto Panaji – 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829 |
| 25. | Patna | Reserve Bank of India South Gandhi Maidan Patna – 800 001 Telephone: 0612-2320815 |
| 26. | Raipur | Reserve Bank of India Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur – 492 013 Tel. No. 0771-2242352 |
| 27. | Ranchi | Reserve Bank of India R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444 |
| 28. | Shillong | Reserve Bank of India 3rd Floor, BSNL Bhavan Opposite Ka Phan Nonglait Park, Barik Shillong, East Khasi Hills Meghalaya-793001 Telephone: 0364-2501839 |
| 29. | Shimla | Reserve Bank of India Main Market, Kasumpti Shimla – 171 009 Himachal Pradesh |
| 30. | Thiruvananthapuram | Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 |
RBI Toll-Free Number
The RBI toll-free number is 14448. You can contact customer care through this number to file your complaints between 9:30 a.m. to 5:15 a.m.
FAQs
Have You Heard Of The RBI Banking Ombudsman?
The RBI Banking Ombudsman Scheme was created in 2006 to enable people/customers to file their complaints to resolve banking issues they face. The main objective of this scheme is to enable resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.
The Banking Ombudsman is a person appointed by the Reserve Bank of India, who has quasi-judicial (tribunal board which has legal powers) authority.
All commercial banks, regional rural banks, co-operative banks, and public sector and nationalised banks are covered under the Ombudsman scheme. In fact, many popular banks like SBI have set up a dedicated system to address online complaints. Presently, there are 15 banking Ombudsmen who have been appointed with offices, most of which are in the state capitals.
What Are The Types Of Complaints?
- Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.
- Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof.
- Non-acceptance, without sufficient cause, of coins tendered and for charging of commission in respect thereof.
- Non-payment or delay in payment of inward remittances.
- Failure to issue or delay in issue of drafts, pay orders or bankers’ cheques.
- Non-adherence to prescribed working hours.
- Failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents.
- Delays, non-credit of proceeds to parties’ accounts, non-payment of deposits or non-observance of the Reserve Bank directives, if any, applicable to rate of interest on deposits in any savings, current or other accounts maintained with a bank.
- Complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank-related matters.
- Refusal to open deposit accounts without any valid reason for refusal.
- Levying of charges without adequate prior notice to the customer.
- Non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit Card operations or Credit Card operations.
- Non-disbursement or delay in disbursement of pension (to the extent the grievance can be attributed to the action on the part of the bank concerned, but not with regard to its employees).
- Refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government.
- Refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities.
- Forced closure of deposit accounts without due notice or without sufficient reason.
- Refusal to close or delay in closing the accounts.
- Non-adherence to the fair practices code as adopted by the bank or non-adherence to the provisions of the Code of Banks Commitments to Customers issued by Banking Codes and Standards Board of India and as adopted by the bank.
- Non-observance of Reserve Bank guidelines on the engagement of recovery agents by banks.
- Any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services.
- A customer can also lodge a complaint on the following grounds of deficiency in service with respect to loans and advances.
- Non-observance of Reserve Bank Directives on interest rates.
- Delays in sanction, disbursement or non-observance of prescribed time schedule for disposal of loan applications.
- Non-acceptance of application for loans without furnishing valid reasons to the applicant.
- Non-adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank’s Commitment to Customers, as the case may be.
- Non-observance of any other direction or instruction of the Reserve Bank as may be specified by the Reserve Bank for this purpose from time to time.
- The Banking Ombudsman may also deal with such other matter as may be specified by the Reserve Bank from time to time.