Section 11 – THE CONSUMER PROTECTION ACT, 2019

Jurisdiction of the District Forum

(1) Subject to the other provisions of this Act, the District
Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the
compensation, if any, claimed 3
[does not exceed rupees twenty lakhs].
(2) A complaint shall be instituted in a District Forum within the local limits of whose jurisdiction,—
(a) the opposite party or each of the opposite parties, where there are more than one, at the time
of the institution of the complaint, actually and voluntarily resides or 4
[carries on business or has a
branch office or] personally works for gain; or
(b) any of the opposite parties, where there are more than one, at the time of the institution of the
complaint, actually and voluntarily resides, or 5
[carries on business or has a branch office], or
personally works for gain, provided that in such case either the permission of the District Forum is
given, or the opposite parties who do not reside, or 6
[carry on business or have a branch office], or
personally work for gain, as the case may be, acquiesce in such institution; or
(c) the cause of action, wholly or in part, arises

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