Section 81 – THE CONSUMER PROTECTION ACT, 2019

Recording settlement and passing of order

—(1) The District Commission or the State
Commission or the National Commission, as the case may be, shall, within seven days of the receipt of
the settlement report, pass suitable order recording such settlement of consumer dispute and dispose of the
matter accordingly.
(2) Where the consumer dispute is settled only in part, the District Commission or the State
Commission or the National Commission, as the case may be, shall record settlement of the issues which
have been so settled and continue to hear other issues involved in such consumer dispute.
(3) Where the consumer dispute could not be settled by mediation, the District Commission or the
State Commission or the National Commission, as the case may be, shall continue to hear all the issues
involved in such consumer dispute.

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