The Uttar Pradesh Jansunwai Portal (https://jansunwai.up.nic.in) is an official online platform launched by the Government of Uttar Pradesh to facilitate transparent and efficient grievance redressal for its citizens. It serves as a direct communication channel between the public and government departments, enabling individuals to lodge complaints, track their status, and provide feedback on resolutions
UP Jansunwai Portal Complaints
Under this scheme, the user can lodge three types of complaints are:
- To get information about government schemes.
- Complaints related to Public problems.
- Complaints related to Public demands
Key Features
Online Complaint Registration: Citizens can file grievances related to various public services, including land disputes, service delivery failures, and corruption.
Real-Time Tracking: Each complaint is assigned a unique reference number, allowing users to monitor the progress and actions taken by the concerned departments.
Reminder Facility: If a grievance remains unresolved within the stipulated time, users can send reminders to expedite the process.
Feedback Mechanism: Post-resolution, citizens can provide feedback on the handling of their complaints, ensuring accountability and continuous improvement.
Mobile Accessibility: The portal is mobile-friendly, and an official Android app is available for convenient access and complaint management on the go.
Benefits
The benefits of the Jansunwai are listed below: Complaint Registration
- Facility for lodging complaint at any time, anywhere.
- Facility for lodging complaints at every level of governance.
- Dispatch of information through SMS or Email at each level.
- Interaction between citizen and government will be easy and transparent manner.
Send Remainder
- In case the complaint is not resolved within the stipulated time, the facility to send reminders regarding the issue has been developed.
- Also, special supervision of pending reminders at a various level will be done by the higher authorities.
Status of Complaint
- Facility to find the reference number of complaints filed through registered mobile number or email id.
- Facility to see the forwarding details of the action taken on the complaint.
- Facility to view disposal number after disposal.
Feedback
- After the grievance redressal, the facility of giving feedback regarding its quality.
- The Feedback provided by the public should be tested at the level of high officials.
- Arrangement for the revival of the grievance redressal by higher authorities.
- Final settlement of complaint after the complainant is satisfied.
How to Lodge a Complaint
- Visit the Official Portal: Go to jansunwai.up.nic.in.
- Register/Login: Use your mobile number to register or log in via OTP verification.
- Submit Grievance: Fill in the required details, select the relevant department, and provide a clear description of your issue. Attach any supporting documents if necessary.
- Receive Reference Number: Upon submission, you’ll receive a unique reference number to track your complaint.
FAQs
Complaints not covered under UP Jansunwai?
- Matters related to Right to Information (RTI).
- Case under consideration in Honorable court.
- Suggestion
- Demand for financial assistance or job.
- Service-related matters of government servants, including transfer until they have used the options available in the department.
Chief Minister Helpline Number 1076?
Chief Minister Helpline Number 1076 has been started from the call centre in Lucknow district. Complaints can be lodged 24 hours a day on this toll-free number and also use of integrated complaint redressal system on the back end. The call centre will handle nearly 80,000 inbounds, and 55,000 outbound calls daily, and 100% feedback is taken redressal of complaints.
